Privacy Policy

This Privacy Policy outlines how UseAzza Ltd (“UseAzza” “we,” or “us”) collects, uses, discloses, and protects your information when you use our websites, mobile/web applications, and other online services (collectively, the “Services”) where this policy is posted. It applies to all consumer users (“you”) of our Services and forms part of our Terms of Use.

By accessing or using our Services, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please do not use our Services. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice (such as by adding a statement to the homepages of our website or mobile application or by sending you an email notification).

UseAzza processes personal information in accordance with the Nigeria Data Protection Act, 2023 and complies with applicable consumer protection requirements under the Federal Competition and Consumer Protection Act, 2018

We encourage you to review the privacy policy whenever you interact with us to stay informed about our information practices and how you can help protect your privacy.

We are committed to protecting your privacy when you use our Services. You may browse certain parts of our digital platform without providing personal information or accepting cookies, in which case we are unlikely to collect or process any data about you.

This Privacy Policy applies to your use of (regardless of means of access) our Services. You may access or use our Services through a desktop, laptop, mobile phone, tablet, or other consumer electronic device (each, a "Device").

We may update this Privacy Policy at any time. If changes affect how your data is processed, we will notify you and obtain your consent where required. Unless otherwise stated, updates apply only to information collected after the effective date of the change. You are responsible for reviewing this policy periodically for any updates.

When you visit our Services, we may collect the following personal information from or about you:

Depending on how you use our website, services, and applications, you will be subject to different types of Personal Data collected and different mechanisms of collection:

To facilitate the provision of our Services, UseAzza may utilize WhatsApp and other third-party communication platforms to receive customer requests, provide customer support, share service updates, facilitate bookings, coordinate transportation and logistics services, communicate with drivers or service providers, and otherwise deliver the Services requested by users.

By communicating with UseAzza through WhatsApp or any other third-party communication platform, you acknowledge and understand that your communications may be processed through systems operated by the relevant platform provider. Such processing is subject to the provider's own privacy policies, terms of service, and security practices, over which UseAzza has no direct control.

Where necessary to fulfil your requests and provide the Services, UseAzza may collect, access, store, and process information shared through WhatsApp communications, including your name, telephone number, location information, service requests, correspondence, transaction details, and other information voluntarily provided by you.

UseAzza may also engage trusted third-party service providers to assist with cloud hosting, data storage, analytics, customer support, communications management, payment processing, security monitoring, and other operational functions. Such providers may have access to Personal Data only to the extent necessary to perform services on our behalf and are required to implement appropriate confidentiality and security safeguards.

Some of these service providers, including WhatsApp and its affiliated entities, may process Personal Data outside Nigeria. Where international transfers occur, UseAzza will take reasonable steps to ensure that such transfers are carried out in accordance with the Nigeria Data Protection Act, 2023 and applicable data protection requirements.

We do not sell or rent your Personal Data to third parties. However, we may disclose Personal Data where required by law, regulatory requirements, court order, lawful governmental request, or where necessary to protect the rights, property, safety, or legitimate interests of UseAzza, its users, or third parties.

Please note that if you choose not to provide information through WhatsApp or other designated communication channels used by UseAzza, certain Services or features may not be available or may be limited.

UseAzza primarily delivers certain customer-facing services through WhatsApp Business. Users who engage with UseAzza through WhatsApp acknowledge that their communications are also subject to WhatsApp's privacy practices and terms of service

We will get your express opt-in consent before we share your personal data with any company outside UseAzza for marketing purposes. If you opt in to receive marketing from partners and affiliates, we recommend that you read their privacy policy to see how they will use your data and how to alter your marketing preferences with them should you wish to in the future.

In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including without limitation, Personal Information that you provide and other information concerning your relationship with us.

We may transfer your Personal Data to third parties under confidentiality obligations when required to perform any service in relation to the Services we offer.

In any event, we allow other parties to use Personal Data we hold about you, those parties are bound by strict contractual provisions with us and only have access to personal data needed to perform their functions and may not use it for other purposes. Further, they must process the personal data in accordance with this Privacy Policy.

We use secure physical and digital systems to store your Personal Data when appropriate. We ensure that your Personal Data is protected against unauthorized access, disclosure, or destruction.

Please note, however, that no system involving the transmission of information via the Internet or the electronic storage of data is completely secure. However, we take the protection and storage of your Personal Data very seriously. We take all reasonable steps to protect your Personal Data.

Personal Data is stored throughout your relationship with us. We delete your Personal Data upon request for the cancellation of your account or other general requests for the deletion of data.

In the event of a breach of your Personal Data, you will be notified in a reasonable time frame, but in no event later than two weeks, and we will follow all applicable laws regarding such breach.

We primarily use your Personal Data to help us provide a better experience for you on our website, services, and applications, and to provide you with the services and/or information you may have requested, such as the use of our website, services, and applications.

Information that does not identify you personally, but that may assist in providing us with broad overviews of our customer base, will be used for market research or marketing efforts. Such information may include, but is not limited to, interests based on your cookies.

Personal Data that may be considered identifying may be used for the following:

• Improving your personal user experience.
• Communicating with you about your user account with us.
• Marketing and advertising to you, including via email.
• Fulfill your requests for services and information (including sending you newsletters via e-mail or postal mail).
• Providing customer service to you.
• Verifying your identity for the purpose of applicable credit checks;
• Advising you about updates to our website, services, and applications, or related Items.

We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance. Before doing that, we will always tell you of our intentions and of the specific purpose of making the recording.

Understand trends in how the visitors to our Services interact with the ads, content, and features on our Services (e.g., your behavior on our Services may be included in a general report about whether people prefer video content over written content on our Services).

Although our policy is to maintain the privacy of your Personal Data as described herein, we may disclose your Personal Data if we believe that it is reasonable to do so in certain cases, at our sole and exclusive discretion. Such cases may include, but are not limited to:

• To satisfy any local, state, or Federal laws or regulations.
• To respond to requests, such as discovery, criminal, civil, or administrative processes, subpoenas, court orders, or writs from law enforcement or other governmental or legal bodies.
• To bring legal action against a user who has violated the law or violated the terms of use of our website, services, and applications.
• As may be necessary for the operation of our website, services, and applications
• To generally cooperate with any lawful investigation about our users.
• If we suspect any fraudulent activity on our website, services, and applications, or if we have noticed any activity that may violate our terms or other applicable rules.
• If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case, personal information held by us about our customers will be one of the transferred assets.

We may employ companies and individuals to perform functions on our behalf and we may disclose your personal information to these parties for the purposes set out above, for example, for reviewing and accepting applications, processing payments, sending postal mail and email, analyzing data, providing marketing assistance, providing search results and links and providing customer service. Those parties will be bound by strict contractual provisions with us and will only have access to personal information needed to perform their functions, and they may not use it for any other purpose. Further, they must process the personal information in accordance with this Notice and as permitted by the Data Protection Regulation.

You have the right to:

These rights can all be exercised by contacting us at DPO@blocverse.com

From time to time, we may send you informational or marketing communications related to our website, services, and applications, such as announcements or other information. If you wish to opt out of such communications, you may contact the following email address: DPO@blocverse.com . You may also click the opt-out link, which will be provided at the bottom of all such communications.

Please be advised that even though you may opt out of such communications, you may still receive information from us that is specifically about your use of our website, services, and applications or your account with us.

By providing any Personal Data to us, or by using our website, services, and applications in any manner, you have created a commercial relationship with us. As such, you agree that any email sent from us or third-party affiliates, even unsolicited email, shall specifically not be considered SPAM, as that term is legally defined.

By continuing to use our website, services, and applications in any manner, you manifest your continuing assent to this Privacy Policy. You further acknowledge, agree, and accept that no transmission of information or data via the Internet is always completely secure, no matter what steps are taken. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. You acknowledge, agree, and accept that we do not guarantee or warrant the security of any information that you provide to us and that you transmit such information at your own risk. We cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.

If you have any questions about this Privacy Policy or the way we collect information from you, or if you would like to launch a complaint about anything related to this Privacy Policy, you may contact us or our DPO at the following email address: DPO@blocverse.com